Refund policy

Return and Refund Policy

Al Fan Al Raqi for Musical Instruments

Returns and exchanges are accepted only when a product has a confirmed manufacturing defect or when the wrong item was delivered. We do not accept returns for change of mind, personal preference, compatibility, or damage caused after delivery.

1. Reporting period: Contact us within 5 days from the date of delivery. Claims made after 5 days may be handled under the manufacturer's warranty, where applicable, rather than as a return.
2. Eligibility: The product must be in its original condition and returned with its original packaging, accessories, manuals, and proof of purchase. Please provide clear photos or video showing the suspected defect. Damage caused by misuse, accidental damage, improper installation or tuning, modification, or normal wear is not considered a manufacturing defect.
3. Hygiene, consumable, and digital items: Opened wind instruments, opened strings or consumables, and activated software or digital goods are not returnable unless a manufacturing defect is confirmed.
4. Inspection and resolution: We will inspect the product or coordinate an authorized technical inspection. If a manufacturing defect or incorrect item is confirmed, we will offer a replacement, repair where appropriate, or a full refund. If no qualifying defect is found, the return request will be declined.
5. Shipping costs: Al Fan Al Raqi will cover the delivery and return shipping costs when a manufacturing defect or incorrect item is confirmed.
6. How to start a claim: Email support.alfanalraqi@gmail.com with your order number and photos or video of the issue. Approved refunds are sent to the original payment method within 5–7 business days after inspection and approval.

This return and refund policy applies only to orders delivered within the United Arab Emirates.